About the Job
Your role in a nutshell
As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you’ll support the Store Management team in driving the store & your team mates to deliver retail excellence, strong sales results & an engaging customer experience.
More about the role
Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed
Problem solves effectively & proactively as much as possible using available resources
Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed.
Communicate effectively & act as a flexible & responsible role model to your team
Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
Working with the Store Management team to:
o Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life
o Ensure development of customer loyalty to further build The Body Shop brand
o Meet sales & performance targets
o Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants
What we look for
Experience in a customer facing role and a genuine passion for beauty & the retail industry
Ability to communicate & listen effectively & demonstrate operational skills
Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
A positive mindset with the willingness to continuously develop yourself
Ability to multitask, manage time & work flexible hours
Ability to work independently with minimal direction
This role requires flexibility to work across weekdays, weekends and public holidays, in line with the business needs
What we offer
Comprehensive onboarding in your new position
Training hours for you & your team as needed
A 50% staff discount on regular product & 30% on Gifts
Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
Paid volunteer days - so you can spend time with the causes that matter to you
Ability to make connections with Community Partners to drive local activism
(UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
Ability to offer a real living wage to your Customer Consultants
Opportunities to grow within the Brand
Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
Collaborative Skills
Purpose
Personal Conduct
Leadership
Commerciality
Never the Same Twice
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