Keeping You Safe As You Shop

Keeping You Safe As You Shop

With the relaxation of restrictions in Scotland from 9th August, our number one priority is the safety of our shoppers and staff.

We’re working hard to keep you safe. Please help us by playing your part:

  • Please wear a mask
  • Wash your hands regularly for a minimum of 20 seconds
  • Avoid contact with your eyes, nose and mouth
  • Use the sanitation stations that are set up throughout the mall

Our staff are trained to implement these policies in a courteous and respectful manner, which does not affect your rights in any way, and we would ask that you respond respectfully. Aggressive or abusive behaviour towards staff will not be tolerated.

Customer FAQ’s

Below are a range of answers to our most frequently received questions. We hope this helps plan your next visit.

Are all entrances to St. Enoch Centre open?

All entrances are open.

Will your opening times change?

As the restrictions change, the Centre’s core trading hours will be Monday-Saturday 10am-5pm and Sunday 11am-5pm. The opening hours of individual stores will vary with some opening earlier and closing later. Please contact individual retailers to find out their opening hours.

Is the food court open?

The Atrium Food Court is open.

For the health and safety of the customers and staff in our premises, St. Enoch Centre collects your name and contact details to support NHS Scotland’s Test & Protect. This information will be used to enable NHS Scotland to contact you should you have been in the premises around the same time as someone who has tested positive for coronavirus. Contacting people who might have been exposed to the virus is an important step in stopping the spread. Further information is available here

Do I have to wear a face mask/covering?

In line with the latest Government guidance, it is mandatory that face coverings are worn while in the centre. For more information please visit Scottish Government website here

I have a health condition/hidden disability- do I need to wear a face mask/face covering?

As per Government guidelines, you do not need to wear a face covering if you have certain health conditions.

Will you supply a face covering for visitors if they need one?

We will not be supplying face coverings to our visitors. Vending machines selling face masks are available for customers to use.

Is the car park open?

The car park is open. The car park is operated by Automatic Number Plate Recognition (ANPR) technology. When entering the car park, your number plate will be recorded along with the time when you arrive. Once your stay with us is over, you can pay for your parking via webpay  or at the pay machines located on ground and first floor of the mall. During this time we could recommend that you use a contactless payment method.

Will the toilet facilities be made available in the centre?

Toilet facilities are open & operational in centre.

  • Ensure you wash your hands for a minimum of 20 seconds when visiting the rest rooms and continue to wash them regularly.
  • Avoid contact with your eyes, nose and mouth
  • Use the sanitation station on entering and leaving the rest rooms and continue to use the stations that are set up throughout the mall

Will all the baby feeding and changing facilities be open?

Baby changing & feeding facilities are open and are located on level 1 & level 2 at The Atrium Food Court.

Will St. Enoch Centre gift cards that are due to expire be extended?

Gift cards that expired between 25th December 2020 – 25 April 2021 will be honoured until 23rd May, providing shoppers with 4 weeks from the Centre’s reopening date to use the gift card. Customers must contact EML’s Gift Card Support Team to arrange this before attempting to use the gift card in Centre.

For any other enquiries regarding expired gift cards due to lockdown periods, please contact EM on 0121 268 3210.

Will retailers gift cards be extended?

Please check with individual stores in regard to gift card queries.

Can I still return products to stores?

Please check with individual stores in regard to refund policies.

Can I still use the lifts in the centre?

Customer lifts are in operation. We would recommend that you take care and only use the lifts if necessary.

Is the Customer Information desk open?

The Customer Information desk is open and located on level 1, next to The Atrium Food Court.



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