Keeping You Safe As You Shop

Keeping You Safe As You Shop

Keeping You Safe As You Shop

We’re working hard to keep you safe as you shop. Please help us by playing your part:

  • Please wear a mask
  • Wash your hands regularly for a minimum of 20 seconds
  • Avoid contact with your eyes, nose and mouth
  • Use the sanitation stations that are set up throughout the mall
  • Observe social distancing

Our staff are trained to implement these policies in a courteous and respectful manner, which does not affect your rights in any way, and we would ask that you respond respectfully. Aggressive or abusive behaviour towards staff will not be tolerated.

Customer Frequently Asked Question’s

Below are a range of answers to our most frequently received questions. We hope this helps plan your next visit.

Are all entrances to St. Enoch Centre open?

All entrances are open. Please observe the entrance and exit signs above the doors of all main entrances to help us manage customer flow.

Will your opening times change?

We will continue to trade our normal opening hours. The opening hours of individual stores will vary with some opening earlier and closing later. Please contact individual retailers to find out their opening hours.

Is the food court open?

The Atrium Food Court is open. Please observe our one way system for entering and exiting the food court.

In line with government guidance, customers must check-in using Check-In Scotland.  QR codes are available at entrance to food court, at kiosks and on tables.  Paper copies can be collected from the food kiosks and deposited in the box at the exit of the food court.

Do I have to wear a face mask/covering?

In line with the latest Government guidance, it is mandatory that face coverings are worn while in the centre. For more information please visit Scottish Government website here

I have a health condition/hidden disability- do I need to wear a face mask/face covering?

As per Government guidelines, you do not need to wear a face covering if you have certain health conditions.

Will you supply a face covering for visitors if they need one?

We will not be supplying face coverings to our visitors. Vending machines selling face masks are available for customers to use.

Is the car park open?

The car park is open. The car park is operated by Automatic Number Plate Recognition (ANPR) technology. When entering the car park, your number plate will be recorded along with the time when you arrive. Once your stay with us is over, you can pay for your parking via webpay  or at the pay machines located on ground and first floor of the mall. During this time we could recommend that you use a contactless payment method.

Will the toilet facilities be made available in the centre?

Toilet facilities are open & operational in centre. Please observe our one-way system for entering and exiting the toilets.

  • Ensure you wash your hands for a minimum of 20 seconds when visiting the rest rooms and continue to wash them regularly.
  • Avoid contact with your eyes, nose and mouth
  • Use the sanitation station on entering and leaving the rest rooms and continue to use the stations that are set up throughout the mall

Will all the baby feeding and changing facilities be open?

Baby changing & feeding facilities are open and are located on level 1 & level 2 at The Atrium Food Court.

Can I still use the lifts in the centre?

Customer lifts are in operation. We would recommend that you take care and only use the lifts if necessary and give priority to customers with wheelchairs, push chairs etc..

Is the Customer Information desk open?

The Customer Information desk is open and located on level 1, next to The Atrium Food Court.

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